Marcus PalmaIT Manager
Case Studies

Selected IT Projects & Initiatives

Real projects completed — spanning service management, cloud modernization, infrastructure, endpoint management, communications, physical security, and business continuity.

PSA Migration & Service Desk Redesign

PSA Migration & Service Desk Redesign

Business challenge

The existing RepairShopr PSA no longer provided the workflow flexibility, reporting, integrations, and service-management structure needed to support a growing managed services environment.

My role

Helped plan and lead the migration from RepairShopr to HaloPSA, including the design of the new service desk structure and operational workflows.

Final outcome

Implemented a more structured and scalable PSA environment that improved ticket consistency, escalation handling, service visibility, and alignment with IT service-management practices.

HaloPSARepairShoprNinjaOneIT GlueITIL PracticesSLA ManagementWorkflow Automation
Custom Windows 11 Deployment Solution
Up to 3 hours saved per device

Custom Windows 11 Deployment Solution

Business challenge

Preparing new Windows 11 devices individually required repetitive installation, configuration, software deployment, and update tasks, resulting in long technician setup times.

My role

Designed and created a portable Windows 11 deployment solution to standardize and accelerate workstation provisioning.

Final outcome

Reduced workstation deployment time by up to three hours per device while improving consistency, reducing repetitive technician work, and helping prepare multiple Windows 11 computers more efficiently.

Windows 11Custom Windows ImagingNVMe Deployment MediaWindows Deployment ToolsDriver ManagementSoftware PackagingAutomationStandardized Configuration
On-Premises Infrastructure to Microsoft Cloud Management

On-Premises Infrastructure to Microsoft Cloud Management

Business challenge

Several client environments relied on self-hosted Hyper-V or VMware infrastructure, traditional Windows Server services, and locally managed devices that required modernization and improved remote management.

My role

Assisted with the migration of on-premises environments toward Microsoft cloud identity and endpoint management.

Final outcome

Modernized client environments by improving cloud-based identity management, endpoint visibility, remote administration, security, and device-policy consistency.

Microsoft Entra IDMicrosoft IntuneMicrosoft 365Windows ServerActive DirectoryHyper-VVMwareConditional Access
Windows File Server to SharePoint Migration

Windows File Server to SharePoint Migration

Business challenge

Clients relied on traditional Windows file servers that limited remote accessibility, collaboration, version control, and cloud-based document management.

My role

Planned and supported migrations from Windows file shares to Microsoft SharePoint and OneDrive.

Final outcome

Moved business data into a modern Microsoft 365 collaboration environment with improved remote access, document sharing, version history, and centralized permissions.

Microsoft SharePointOneDriveMicrosoft 365Windows File ServerSharePoint PermissionsData Migration
RingCentral to GoTo Phone System Migration

RingCentral to GoTo Phone System Migration

Business challenge

The organization needed to transition from RingCentral to a new cloud-based phone platform while maintaining business communication and minimizing disruption to employees and clients.

My role

Supported the planning, configuration, migration, testing, and user transition from RingCentral to GoTo.

Final outcome

Successfully transitioned the organization to GoTo while maintaining phone availability and establishing a more standardized cloud-based communications platform.

GoTo ConnectRingCentralVoIPAuto AttendantsCall QueuesNumber PortingCloud Telephony
macOS Device Management with Microsoft Intune

macOS Device Management with Microsoft Intune

Business challenge

Mac devices required centralized enrollment, configuration, security policies, application management, and consistent administrative oversight.

My role

Implemented Microsoft Intune enrollment and management for macOS devices.

Final outcome

Established centralized macOS management through Microsoft Intune, improving device visibility, enrollment consistency, security-policy enforcement, and remote administration.

Microsoft IntunemacOSApple Business ManagerAutomated Device EnrollmentMDMMicrosoft Entra IDCompliance Policies
Office Relocation & IT Infrastructure Transition

Office Relocation & IT Infrastructure Transition

Business challenge

An office needed to move from one location to another without disrupting offsite employees, other company locations, or access to shared business systems.

My role

Assisted with the technical planning and execution of the office relocation while helping maintain service availability throughout the move.

Final outcome

Supported a successful office transition while maintaining access to essential systems for remote users and other business locations.

Network InfrastructureVPNFirewallsSwitchingWireless NetworkingVoIPWorkstation DeploymentVendor Coordination
Verkada Security Camera Deployment

Verkada Security Camera Deployment

Business challenge

A client required a modern security-camera system with centralized management, reliable coverage, secure access, and remote monitoring across the facility.

My role

Planned and implemented a 32-camera Verkada security system.

Final outcome

Deployed a centralized cloud-managed video security platform that improved facility visibility, remote monitoring, and administrative control.

VerkadaCloud-Managed Video SecurityIP CamerasNetwork InfrastructureRole-Based Access Control