Home | Marcus Palma — IT Manager & Systems Administrator

Core Expertise

Hands-on IT leadership backed by technical depth

I combine service desk leadership, Microsoft cloud administration, endpoint management, infrastructure, networking, cybersecurity, and process improvement to help organizations build more reliable and secure IT operations.

Explore all expertise

IT Leadership & Service Desk Operations

Leading service desk operations, supporting technicians, managing escalations, improving workflows, and strengthening service quality and accountability.

Microsoft 365 & Cloud Administration

Administering Microsoft 365, Exchange Online, Entra ID, SharePoint, OneDrive, Teams, Conditional Access, permissions, and hybrid identity environments.

Endpoint Management & Device Deployment

Managing Windows and macOS devices through Microsoft Intune, custom imaging, automated provisioning, compliance policies, BitLocker, and application deployment.

Systems & Cloud Modernization

Modernizing Windows Server, Active Directory, Hyper-V, VMware, file servers, and legacy infrastructure through cloud migration and centralized management.

Networking, Security & Infrastructure

Designing and supporting business networks, enterprise Wi-Fi, VLANs, VPNs, firewalls, cloud-managed platforms, endpoint security, and secure access controls.

IT Process Improvement & Automation

Improving PSA workflows, ticket structures, SLAs, documentation, automation, reporting, and operational standards using ITIL practices, PowerShell, and Microsoft Graph.

Let's improve your technology, security, and support experience.

Whether you are hiring or looking for dependable IT support, I'd be glad to help.

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